Sr. Consultant
About TAC
TAC was founded on the principle that business technology should not be a cookie cutter process. No two businesses operate the exact same and neither should out client’s technology. TAC recognizes that to be the best, we must hire, train, and retain the best talent. This starts at the top with a reinforced workplace culture, positive work-life balance, and employee recognition. We strive to treat our employees like family. We encourage integrity through respect for self and others, continued education, and offer unparalleled growth opportunities in all our employees.
Summary
As a Senior Consultant you will be expected to play a critical role in supporting the continuous improvement of the products and services, we offer our clients.
Requirements & Qualifications
- Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
- 3+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations.
- NetSuite Certifications heavily preferred - ERP Consultant, Administrator
- Experience and knowledge of best practices surrounding ERP
- Familiarity with common NetSuite Suiteapps (Preferred)
- Ability to successfully manage client and team interactions and communicate with technical and non-technical audiences.
- Experience managing a team of 3+ consultants working across multiple engagements.
Role and Responsibility
- Act as subject matter expert and key contributor to service delivery for accounts assigned to the team
- Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically, 3-6 projects or as needed.
- Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
- Responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures, leading work streams, and supporting implementations
- Create functional requirements as an input to Business Requirements Design.
- Build, develop and test detailed functional designs for business solution components and prototypes.
- Drive test planning, execution, and optimization of support.
- Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both on-site and remote.
- Prepare Business Requirements and Technical Scoping Documents resulting from the above noted mapping sessions to provide proposed solutions for the requirements for customer approval.
- Drive the optimization process to facilitate client requirements with the technical developers
- Train, mentor, and act as subject matter expert for team on both technical and functional skill sets.
- Advise client on standard functionality, leading best practices for software and industry
Benefits
Our goal is to create an environment where consultants feel empowered to prioritize their well-being and personal life while still feeling passionate about their work. We believe that by providing unlimited PTO and quarterly bonuses, we can foster a culture of appreciation and flexibility that motivates consultants to excel in their roles while also enjoying a fulfilling personal life.
At our company, we understand that your personal life is important and we want to support your well-being. That’s why we offer unlimited PTO – we want you to take the time you need to rest, recharge, and enjoy life. We believe that taking breaks and vacations is essential to maintaining a healthy work-life balance and avoiding burnout.
Our company places a high value on providing our employees with access to medical benefits. That’s why we offer 100% Paid Medical, Dental & Vision benefits to ensure that our employees have the peace of mind that comes with knowing their healthcare needs are covered.
Plan ahead and get rewarded with our 401K plan and 6% employer match! We know how important it is to save for retirement, which is why we provide this benefit to our employees. You can feel confident in your future financial security with our support.
At TAC we know that strong relationships and a positive team culture are key to our success. These trips are a chance for our employees to relax, have fun, and build deeper connections with their colleagues outside of the workplace, all while enjoying a well-deserved vacation.
At our company, we believe in rewarding our employees for their hard work and dedication. That’s why we offer a competitive, incentive-based compensation package that includes bonuses. Our bonus structure is designed to recognize and motivate outstanding performance, and to ensure that our employees are fairly compensated for their contributions to the company’s success.
At TAC, we believe in investing in our employees’ professional development. That’s why we offer paid training and continuing education opportunities to help our employees grow and expand their skillsets. We understand that staying up-to-date with the latest industry trends and best practices is crucial to maintaining a competitive edge, and we are committed to supporting our employees in their pursuit of lifelong learning and career advancement.